Frequently Asked Questions

Getting More Information

28.How do I get more information?


1.Why did I receive a notice in the mail?

A Court authorized the notice because you have a right to know about the proposed Settlement of this class action lawsuit and about all of your options before the Court decides whether to give "final approval" to the Settlement. The notice you received, and the Long Form Class Notice available on this website, explain the lawsuit, the Settlement, and your legal rights. For more information, please visit www.fordsparkplugsettlement.com or call 844-881-0285.

Judge Benita Y. Pearson of the United States District Court for the District of Northern District of Ohio is overseeing this class action settlement. The case is known as, In re: FORD MOTOR CO. SPARK PLUG AND THREE VALVE ENGINE PRODUCTS LIABILITY LITIGATION, Case No. Case No. 1:12-md-2316. The people who sued are called the “Plaintiffs,” and the company they sued, Ford Motor Company, is called the “Defendant.”

2.What is the lawsuit about?

This lawsuit concerns certain 2004-2008 Ford vehicles that contain a 5.4-liter 3-valve engine. The Complaint in the lawsuit alleges that Ford should have known that the two-piece spark plugs used in these engines were prone to become stuck and sometimes break in the engine during the removal process, making the spark plugs more difficult and expensive to remove. Defendant denies these allegations.

3.What Vehicles are included in the Settlement?

The Vehicles covered by this Settlement must have been sold or leased in the United States and contain a 5.4-Liter 3-valve engine and include:

  • 2004-2008 Ford F-150 trucks
  • 2005-2008 Ford F-Super Duty trucks (e.g., F-250 and F-350)
  • 2005-2008 Ford Expeditions
  • 2005-2008 Lincoln Navigators
  • 2006-2008 Lincoln Mark LTs

4.What repairs are included in the Settlement?

Class Members are entitled to partial reimbursement for the documented and unreimbursed amounts paid to a Ford authorized dealer, third-party repair facility or parts supplier for the parts and labor required to obtain a Spark Plug Replacement. These amounts are defined as “Out-of-Pocket Expenses.” For purposes of this Settlement, “Spark Plug Replacement” means:
(1) Replacement or attempted replacement of one or more spark plugs that occurred when the Vehicle had been driven no more than 120,000 miles; or
(2) Replacement or attempted replacement of one or more spark plugs that occurred when the Vehicle had been driven more than 120,000 miles if an authorized Ford dealership instructed a Class Member to wait to have the spark plugs replaced.

5.What is a class action?

In a class action, one or more people called “Class Representatives” assert claims on behalf of other people who have similar claims. All of these people are a “Class” or “Class Members.” One court resolves the issues for all Class Members, except for those who exclude themselves from the Class.

6.Why is there a Settlement?

Both sides have agreed to a Settlement to avoid the cost and risk of a further litigation, and so that the people affected can get the benefits of this Settlement in exchange for releasing the Defendant from liability. The Settlement does not mean that the Defendant broke any laws, or otherwise did anything wrong, and the Court did not decide which side was right. The Class Representatives and the lawyers representing them think the Settlement is in the best interest of the Class Members.

7.How do I know if I am part of the Settlement?

The Court decided that the Class includes all current and former owners and lessees of the following vehicles in the United States, if the vehicles have a 5.4 liter 3-valve engine: 2004-2008 Ford F-150 trucks, 2005-2008 Ford F-Super Duty trucks (e.g., F-250 and F-350), 2005-2008 Ford Expeditions, 2005-2008 Lincoln Navigators and 2006-2008 Lincoln Mark LTs ("Vehicles"). If you are the current or former owner or lessee of one or more of these Vehicles, you are part of the Settlement. .

8.What if I’m still not sure if I’m included in the Settlement?

If you are not sure whether you are included in the Class covered by this Settlement, you may visit other areas of this website for more information or call 844-881-0285 toll-free with questions.

9.What are the Settlement benefits?

Partial Reimbursement For Spark Plug Replacements Prior To 120,000 Miles
Every Class Member who spent more than $300 in parts and labor to replace eight spark plugs (or $37.50 per replaced spark plug) in a Vehicle with less than 120,000 miles will be eligible for reimbursement (in the form of a check) on a percentage of the amount you paid over $300. The amount of reimbursement will depend upon the cost incurred by the Class Member, and by the documentation that the Class Member provides.
Example 1: Class Member Pays More Than $300 and Less Than $500 to Replace 8 Spark Plugs - If a Class Member paid between $300 and $500 for eight replaced plugs, Ford will reimburse the Class Member 20% of the actual amount paid that is in excess of $300 (or 20% of the amount in excess of $37.50 per replaced plug). For example, if a Class Member paid $400 to replace 8 plugs ($50 per replaced plug), that Class Member (upon submission of a properly documented claim) would be entitled to $20.
Example 2: Class Member Pays At Least $500 and Less Than $1,000 to Replace 8 Spark Plugs - If a Class Member paid at least $500 and less than $1,000 for eight replaced plugs, Ford will reimburse the Class Member $5.00 per replaced plug plus 50% of the actual amount paid that is in excess of $500 (or $5.00 per replaced plug plus 50% of the amount in excess of $62.50 per replaced plug). For example, if a Class Member pays $850 to replace eight plugs ($106.25 per replaced plug), that Class Member (upon submission of a properly documented claim) would be entitled to $215.
Example 3: Class Member Pays $1,000 or More to Replace 8 Spark Plugs - If a Class Member paid $1,000 or more for eight replaced plugs, Ford will reimburse the Class Member $36.25 per replaced plug plus 75% of the actual amount paid that is in excess of $1,000 (or $36.25 per replaced plug plus 75% of the amount in excess of $125 per replaced plug). For example, if a Class Member pays $2,000 to replace 8 plugs ($250 per replaced plug), that Class Member (upon submission of a properly documented claim) would be entitled to $1,040.

Appropriate documentation of the Spark Plug Replacement is necessary to obtain partial reimbursement. Appropriate documentation means a copy of a receipt or other contemporaneous documentation showing: (1) the services performed; (2) the identity of service provider (e.g., name of repair facility or dealership that performed the Spark Plug Replacement); (3) the date of service; (4) the amount paid; (5) the Vehicle Identification Number (VIN), the parts number of the replaced spark plugs, or some other reliable indicator that the spark plugs were replaced in a Vehicle, and (6) the mileage on the Vehicle. To seek reimbursement for this benefit, please complete and submit the Standard Claim Form that was mailed to you, or visit www.fordsparkplugsettlement.com and complete an online Standard Claim Form. Remember, in order for your Standard Claim Form to be considered complete, you must also submit or attach a copy of the receipt or other contemporaneous documentation from the facility or dealership that performed the Spark Plug Replacement. If you complete and submit your Standard Claim Form online through this website, you can also submit the receipt or other contemporaneous documentation online by scanning the document and attaching it to your claim. If you complete and submit your Standard Claim Form by U.S. mail, you should include a copy of the receipt or other contemporaneous documentation in the envelope addressed to the Settlement Administrator.

Class Members who are unable to submit a copy of a receipt or other contemporaneous documentation can still file a claim for reimbursement up to $50. Such claims will be paid at the sole discretion of the Claims Administrator, and the payments (capped at $50) will follow the same formulas described above in Examples 1, 2 and 3. To submit a claim for reimbursement up to $50 without a receipt or other contemporaneous documentation, you must complete the Non-Standard Claim Form and include the following: (1) the approximate amount paid for the Spark Plug Replacement; (2) the name of the person or business that performed the Spark Plug Replacement; (3) the approximate date of the Spark Plug Replacement; (4) the approximate mileage on the Vehicle at the time of the Spark Plug Replacement; (5) a description of the efforts undertaken by the Class Member to obtain a copy of a receipt or other contemporaneous documentation; and (6) either the Vehicle Identification Number (VIN) or an affirmative statement that the Spark Plug Replacement was performed on a Vehicle. You must also submit some documentation from the facility that performed the Spark Plug Replacement that supports your Claim. An example declaration for the facility to sign is provided on this website. To submit a claim for this benefit, please complete the online Non-Standard Claim Form, or call 844-881-0285 toll-free and request that a Non-Standard Claim Form be mailed to you.

Reimbursement For Spark Plug Replacements After 120,000 Miles
Class Members whose first Spark Plug Replacement occurred after 120,000 miles are also eligible for reimbursement pursuant to the formulas outlined above in Examples 1, 2, and 3 if they complete and submit a Standard Claim Form or a Non-Standard Claim Form and: (1) sign a declaration identifying: (a) the authorized Ford dealership that instructed them to wait to have the spark plugs in the Class Vehicle replaced, and (b) the approximate date on which this information was conveyed to the Class Member; and (2) the Class Member provides dealership service records establishing that he/she/it took the Vehicle to the authorized Ford Dealership between 90,000 and 120,000 miles. An example More Than 120,000 Miles Declaration for Class Members to complete for this type of claim is provided on this website.

Class Members who fall in this category (Vehicle has more than 120,000 miles) and who have not yet had the spark plugs in their Vehicle replaced must have the Spark Plug Replacement completed at an authorized Ford dealership no later than December 22, 2015 to be eligible for reimbursement pursuant to the terms set forth above.

10. What am I giving up in exchange for the Settlement benefits?

If the Settlement becomes final, Class Members will be releasing the Defendant and its suppliers from any and all claims contained in the Complaint and all other claims that were or could have been asserted based upon the defects in the 5.4-liter 3-valve engines and/or spark plugs in their Vehicles as alleged in the Complaint. A full description of the “Released Claims” can be found at page 8 of the Settlement Agreement, which is available on this website. You can also obtain a copy of the Settlement Agreement by calling 844-881-0285.

11.How do I get the Settlement benefits?

If you are a Class Member and you have a Spark Plug Replacement receipt or other contemporaneous documentation showing: (1) the services performed; (2) the identity of service provider (e.g. name or repair facility or dealership; (3) the date of service; (4) the amount paid; (5) the mileage on the Vehicle; and (6) the Vehicle Identification Number (VIN), spark plugs parts number, or some other information indicating that work was performed on a Vehicle, you need to complete the Standard Claim Form that was mailed to you and mail it to the address on the Claim Form. You can also fill out an online Standard Claim Form on this website. Remember, in order for your Standard Claim Form to be considered complete, you must also submit or attach a copy of the receipt or other contemporaneous documentation from the facility or dealership that performed the Spark Plug Replacement. If you complete and submit your Standard Claim Form online, you can also submit the receipt or other contemporaneous documentation online by scanning the document and attaching it to your claim. If you complete and submit your Standard Claim Form by U.S. mail, you should include a copy of the receipt or other contemporaneous documentation in the envelope addressed to the Settlement Administrator.

Class Members who are unable to submit a copy of a receipt or other contemporaneous documentation can still file a claim for reimbursement up to $50. Such claims will be paid at the sole discretion of the Claims Administrator. These payments (capped at $50) will follow the same formulas described above in the section titled “What are the Settlement Benefits?” To submit a claim for reimbursement up to $50 without a receipt or other contemporaneous documentation, you must complete the Non-Standard Claim Form and include the following: (1) the approximate amount paid for the Spark Plug Replacement; (2) the name of the person or business that performed the Spark Plug Replacement; (3) the approximate date of the Spark Plug Replacement; (4) the approximate mileage on the Vehicle at the time of the Spark Plug Replacement; (5) a description of the efforts undertaken by the Class Member to obtain a copy of a receipt or other contemporaneous documentation; and (6) either the Vehicle Identification Number or an affirmative statement that the Spark Plug Replacement was performed on a Vehicle. You must also submit some documentation from the person or facility that performed the Spark Plug Replacement that supports your Claim. To assist you in this regard, an example declaration for the facility to sign is provided on this web site. To submit a claim for this benefit, please complete the online Non-Standard Claim Form, or call 844-881-0285 toll-free and request that a Non-Standard Claim Form be mailed to you.

If you have any questions on how to complete a Claim Form or what information is needed, you can call 844-881-0285 and request assistance.

12.What if my claim for reimbursement is denied?

There is a process in the Settlement to resolve disagreements about claims submitted using the Standard Claim Form and which are denied. A Class Member who submits a Standard Claim Form and whose claim is denied, may appeal the denial by submitting a written explanation of the alleged error to Appeal Administrator within 30 days after the Claims Administrator mailed the denial letter to the Class Member. Appeal procedures for rejected Standard Claim Form claims will be explained in the denial letters. More information about appealing a denied claim is available in the Settlement Agreement which is posted on this website, or by calling 844-881-0285 toll free.

13.When is the deadline to submit reimbursement claims?

Spark Plug Replacement Performed Before You Received this Class Action Notice: Claims for reimbursement for Spark Plug Replacements performed before you received this Class Notice that was mailed to you must be submitted online (or postmarked if sent by U.S. mail) on or before August 25, 2016.
Spark Plug Replacements Performed After You Received the Class Action Notice: Claims for reimbursement for Spark Plug Replacements performed after you received this Class Notice that was mailed to you must be submitted online (or postmarked if sent by U.S. mail) on or before February 27, 2017. Spark Plug Replacements that occur after you received the Class Notice must be performed by service personnel at an authorized Ford dealership to be eligible for reimbursement.

14.What should I do if I have not yet changed my spark plugs?

Nothing in this settlement is intended to provide advice to Class Members regarding whether or when to change spark plugs in a Vehicle. If you replace your spark plugs, you may be eligible for partial reimbursement for Out-of-Pocket Expenses you pay for Spark Plug Replacements performed after receipt of the class notice, if:

  • the Spark Plug Replacement is performed by an authorized Ford dealer;
  • Out-of-Pocket Expenses you incur for the Spark Plug Replacement exceed $37.50 per spark plug (or $300 for 8 spark plugs), in which case expenses may be eligible for partial reimbursement according to the schedule set forth on the Long Form Class Notice (available on this website); and
  • on vehicles with more than 120,000 miles at the time of Spark Plug Replacement, the replacement was performed before December 22, 2015, and you execute the More Than 120,000 Miles Declaration (available on this website).
Please remember that claims for reimbursement for Spark Plug Replacements performed after receipt of the class notice must be submitted online or postmarked no later than February 27, 2017.

15.Do I have to pay for a Spark Plug Replacement before I am eligible for reimbursement under this settlement?

Yes. Only Class Members who have incurred Out-of-Pocket Expenses of more than $37.50 per plug (or more than $300 to replace 8 plugs) for Spark Plug Replacements are potentially eligible for reimbursement of a portion of the costs incurred.

16.Can I be reimbursed for a Spark Plug Replacement performed after my Vehicle had 120,000 miles if I was not instructed by an authorized Ford dealership to wait to replace the spark plugs in my Vehicle?

No. A Spark Plug Replacement that was performed after your Vehicle had 120,000 miles is only eligible for potential reimbursement if (1) it was the first spark plug replacement performed on the Vehicle during your ownership; (2) you were instructed by an authorized Ford dealership to wait to replace the spark plugs in your Vehicle, (3) you can identify the authorized Ford dealership that instructed you to wait; and (4) you can provide documentation showing that you took your Vehicle to the identified authorized Ford dealership between 90,000 and 120,000 miles.

17.Which Claim Form should I use?

  • Use the Standard Claim Form if you paid more than $300 to replace 8 spark plugs (or $37.50 per plug) and attach your receipt or other documentation showing (1) the VIN, spark plug parts number, or any information indicating the plugs replaced were in a 5.4 liter 3-valve engine; (2) services performed; (3) service date; (4) identity of service provider; (5) amount paid; and (6) mileage at time of service.
  • Use the Non-Standard Claim Form if you are unable to submit a copy of a receipt (or other contemporaneous documentation) to support your claim for reimbursement of Out-of-Pocket Expenses for a Spark Plug Replacement that occurred prior to October 22, 2015. Reimbursement under this form is limited to a maximum reimbursement amount of $50.00.
  • If your Vehicle had more than 120,000 miles when the plugs were replaced, you must also include the More Than 120,000 Miles Declaration available on this website.

18.If I exclude myself, can I get anything from the Settlement?

No. If you ask to be excluded, you cannot object to the Settlement and you will not receive any of the benefits of the Settlement. But you may sue, continue to sue, or be part of a different lawsuit against the Defendant in the future. You will not be bound by anything that happens in this lawsuit.

19.If I don’t exclude myself, can I sue later?

Not for claims resolved by this Settlement. Unless you exclude yourself, you give up the right to sue the Defendant for the claims that this Settlement resolves.

20.How do I get out of the Settlement?

To exclude yourself from the Settlement, you must send a letter by mail saying that you want to be excluded from In re: FORD MOTOR CO. SPARK PLUG AND THREE VALVE ENGINE PRODUCTS LIABILITY LITIGATION, Case No. Case No. 1:12-md-2316. Your letter must include: (1) your full name, current address, and telephone number; (2) the model, model year, and Vehicle Identification Number (VIN) of your Vehicle; (3) a specific and unambiguous statement that you want to be excluded from the Settlement Class in In re Ford Motor Co. Spark Plug and 3-Valve Engine Products Liability Litigation; and (4) your signature (or the signature of your counsel). You must mail your request, postmarked no later than December 22, 2015, to the following address:


Ford Spark Plug Settlement Exclusions
P.O. Box 1968
Southgate, MI 48195-0968

The failure to comply with all of the above requirements for excluding yourself may result in you being bound by this Settlement.

21.Do I have a lawyer in the case?

Yes, if you are a Class Member. Plaintiffs and Class Members have been represented by several law firms that have prosecuted this case together. The Court has appointed the following lawyers to represent you and other Class Members as “Co-Lead Class Counsel”:


James C. Shah Jeffrey S. Goldenberg
Shepherd Finkelman, Miller & Shah, LLP Goldenberg Schneider, LPA
35 E. State Street One West Fourth Street, 18th Floor
Media, PA, 19063 Cincinnati, OH 45202
Telephone: 877/891-9880 Telephone: 513/345-8291
Email: jshah@sfmslaw.com Email: jgoldenberg@gs-legal.com

You will not be charged for these lawyers. If you want to be represented by another lawyer, you may hire one to appear in Court for you at your own expense.

22.How will the lawyers be paid?

Subject to the Court’s approval, Ford has agreed to pay up to $5,250,000 in attorneys’ fees and cost reimbursement to Co-Lead Class Counsel, and a number of other lawyers who have worked on this case on behalf of Plaintiffs and Class Members. Ford has also agreed to pay up to $235,000 (ranging from $2,000 to $7,500 per Plaintiff) for the 50 Plaintiffs who assisted the entire Class by acting as Class Representatives, including participating in discovery and having their depositions taken. These payments will not reduce the value of the benefits paid to Class Members pursuant to this Settlement. Ford will also separately pay the costs to administer the Settlement.

23.How do I tell the Court if I don’t like the Settlement?

You can object to the Settlement if you don’t like some part of it. You can give reasons why you think the Court should not approve it. To object, send a letter saying that you object to the Settlement in In re: FORD MOTOR CO. SPARK PLUG AND THREE VALVE ENGINE PRODUCTS LIABILITY LITIGATION, Case No. Case No. 1:12-md-2316.

Your letter must include: (1) your full name, current address, and telephone number; (2) the model, model year, and Vehicle Identification Number (VIN) of the Vehicle; (3) proof that you owned or leased a Class Vehicle (e.g., a true copy of a vehicle title, registration, or license receipt); (4) a written statement of all grounds for the objection accompanied by any legal support for such objection; (5) copies of any papers, briefs, or other documents upon which the objection is based; (6) a list of all cases in which you and/or your counsel has filed or in any way participated in — financially or otherwise — objections to a class action settlement in the preceding five years; (7) the name, address, email address, and telephone number of all attorneys representing you; (8) a statement indicating whether you and/or your counsel intends to appear at the Fairness Hearing, and, if so, a list of all persons, if any, who will be called to testify in support of the objection; and (9) your signature. The objection must be filed with the Court on or before December 22, 2015 and mailed to Plaintiffs’ Counsel and Defendant’s Counsel postmarked on or before December 22, 2015. Below are the relevant addresses:

COURT CO- LEAD CLASS COUNSEL FORD’S COUNSEL
Clerk of Court Jeffrey S. Goldenberg Krista L. Lenart
Thomas D. Lambros Federal Goldenberg Schneider, LPA Dykema Gossett PLLC
Building and U.S. Courthouse One West 4th Street 2723 South State Street
125 Market Street 18th Floor Suite 400
Youngstown, Ohio 44503 Cincinnati, Ohio 45202 Ann Arbor, Michigan 48104

24.What’s the difference between objecting and excluding myself?

Objecting is simply telling the Court that you don’t like something about the Settlement. You can object only if you stay in the Class. Excluding yourself is telling the Court that you don’t want to be part of the Class. If you exclude yourself, you have no basis to object because the Settlement no longer affects you.

25.When and where will the Court decide whether to approve the Settlement?

The Court will hold a Fairness Hearing at 1:30 p.m. on Monday, January 25, 2016, at the United States District Court for the Northern District of Ohio, Thomas D. Lambros Federal Building and U.S. Courthouse, Courtroom 351, 125 Market Street, Youngstown, Ohio 44503. At this hearing, the Court will consider whether the Settlement is fair, reasonable, and adequate. If there are objections, the Court will consider them. The Court will only listen to people who have followed the required procedure to speak at the hearing (see Question 27 below). The Court will also decide how much to pay the lawyers representing Class Members and the Class Representatives. After the hearing, the Court will decide whether to approve the Settlement. We do not know how long these decisions will take. You should monitor this website, or call 844-881-0285, to find out if any dates have changed and to learn if the Settlement is approved by the Court.

26.Do I have to come to the hearing?

No, you are not required to attend the hearing. Co- Lead Class Counsel will answer any questions the Court may have. You are, however, welcome to attend the hearing at your own expense. If you send an objection, you are not required to come to Court to discuss it. As long as you file your written objection on time and provide it to Plaintiffs’ counsel and Defendant’s counsel on time, the Court will consider it. You may also retain, at your expense, a lawyer other than Co-Lead Counsel to attend on your behalf, but it is not required.

27.May I speak at the hearing?

You may ask the Court for permission to speak at the Fairness Hearing. To do so, you must file a “Notice of Intent to Appear” in (In re: FORD MOTOR CO. SPARK PLUG AND THREE VALVE ENGINE PRODUCTS LIABILITY LITIGATION,) Case No. Case No. 1:12-md-2316. Be sure to include your name, address, telephone number, signature and other requirements outlined in Question 23. Your Notice of Intent to Appear must be filed and provided to Plaintiffs’ Counsel and Defendant’s counsel no later than December 22, 2015. You cannot speak at the hearing if you have excluded yourself from the Class.

28.How do I get more information?

The Long Form Class Notice, which is available on this website, summarizes the proposed Settlement. More details are in the Settlement Agreement, which is also available on this website. You may also write with questions to Renkim Corporation, Ford Spark Plug Claim Center, PO Box 1968, Southgate, MI 48195-0968. You can also call the toll-free number, 844-881-0285.